full Salesforce®

via Service Level Agreements

A Salesforce® partner that
understands your pain!

Our team of certified Salesforce professionals can assist you with every aspect of your Salesforce® setup and management.

Are Salesforce® Managed Services
right for you? Let's discuss.

If you have Salesforce® but you need help with data imports, troubleshooting errors, creating custom fields or reports, the SLA is a great fit for you.

Sometimes even if you have trained Salesforce® admins on staff, you need the help of developers, integration experts, marketing automation experts and data specialists. We have all specialists available for you when the need occurs.

We want to make salesforce easy and enjoyable for your business

by using our service level agreements you get it all:


We combine Salesforce® expertise with sales process design to build relationship-driven systems focused on B2B sales.​


We make Salesforce® a CRM system that actually works so you can clearly see your best customers and how to acquire more like them. This includes- field and layout creations, edits, troubleshooting, etc.

ongoing enhancements

We will keep you up to date with trends and releases, and bring new ideas how to make Salesforce® even better for you.

Lightning migration

Change can be hard and time consuming. You can leave the complexity to us and we will transition you smoothly.

Integration support and updates

Correctly structured Salesforce® combines different software. We can help you with the integration and troubleshooting.

data import and optimization

At SST our data management specialists not only understand the technical aspects of managing your B2B data, but they are also creative humans which can help you manage it.

analytics, reports & dashboards

Keeping track of progress at every step of the sales process is impossible for many businesses due to the many applications invovled to support it. We can help you build custom reporting to see the path from dollars in to dollars out.

marketing automation

Our certified Pardot® consultants can help you design and manage effective B2B digital marketing campaigns.


Our specialists are always happy to help your internal team get a better understanding of Salesforce® and learn how to manage the processes we have built.


We help connect CRM technologies to your business data so that you can clearly see your best customers and how to acquire more like them.

Find out how Smart Systems Technology can fill a needed role as an outsourced provider.

Our specialized Salesforce® support services have helped law firms, manufacturers, consulting companies and service platform businesses transform Salesforce® from a liability into an asset.​

The commission database has been amazing and being able to a run a report so easily has saved me so much time and frustration. It’s the absolute best. Literally just yesterday [colleague] asked me for commission information on one of the brokers so I ran the report and sent it to her. She came to my office thanking me for getting it to her so quickly and commented on how much quicker I am able to get her whatever information she asks for. She knows how long it used to take with the old system.
Christina A.
Benefits Consultant

Our Service Level Agreements offer both flexibility and cost savings. Hours don't expire and you can change directions mid-work or keep unused time for on-call support or your next project. We are always there to help you out seamlessly as a part of your team. For clearly-defined projects, we can build a custom "not-to-exceed" price that will deliver your solution without any surprises.

SalesForce Certified Administrator
SalesForce Certified Sales Cloud Consultant
Salesforce certified platform developer
SalesForce Certified Pardot Specialist

Let's start the Conversation

Schedule an Intro meeting with a cRM Specialist

Frequently Asked Questions

We offer a few models depending on your needs.

  1. Block of Time. Most businesses elect to use our Block of Time services which offer both flexibility and cost savings. Hours don’t expire and you can change directions mid-work or keep unused time for on-call support or your next project.
  2. Fixed Cost. For clearly-defined projects, we can build a custom “not-to-exceed” price that will deliver your solution without any surprises.
  3. <b>Managed Services. 
  4. Hourly Consulting. Once we have an established relationship, hourly consulting becomes an option.

The best way to answer this is to meet a consultant for a free 15-minute consultation.

The best way to answer that is for us to learn more about your business in a free 15-minute consultation. The short answer is “probably,” and unless your Salesforce setup is highly-customized, our certified team should have no trouble adapting Salesforce best practices to meet your needs.

Absolutely. If, after the free 15-minute consultation, you want to move forward to a Requirements Gathering Session, we have a long list of happy clients across many industries that have agreed to speak with you.

We want to make sure we are a good fit for you, and vice versa. We offer a free 15-minute consultation to meet and discuss your business challenges.

Our team of certified Specialists is distributed virtually. Our company is headquartered in Pittsburgh, PA but we do all of our Salesforce work remotely.

We understand. Salesforce is complex and expensive and it feels good to have someone you can bring in from time to time. There are however loads of benefits to a virtual relationship:

  • All meetings are video-enabled. The next best thing to face-to-face. Your webcam is optional though!
  • We are generally more available and responsive for impromptu calls and communication.
  • Our project-tracking is transparent – you can watch in real-time as your work queue is updated.
  • Work is processed more efficiently when suddenly all 24 hours a day are in play for production – thanks to our global workforce.

Experience what working remotely would be like in our free consultation.

Copyright © 2020 Smart Systems Technology. All rights reserved.

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